Step by Step Plumbing

Step by Step Plumbing works out of Suite C at 10966 Richardson Rd. in Ashland. Its About page says Brandon Griggs founded it after years in the trade and that he is a Master Plumber and Gas Fitter with decades of experience. The state's tradesman list shows Brandon C. Griggs holding master plumber and master gas fitter cards. The company's own Class A contractor license, held by Step by Step Plumbing LLC, was first issued in June 2025. The business is new, even if its founder is not new to the trade.

The name doubles as the pitch. The About page says the company explains the problem, the options and what to expect before work starts, and it states Griggs's rule as treating every customer with the respect you'd show your own grandmother. Its services page tells callers they don't need to diagnose anything first: describe what's happening and the company will work out the next step.

The service list goes past routine repairs. For drains it offers standard cleaning, hydro jetting with high-pressure water for grease and sludge, and flex shaft cleaning, which uses a rotating cable with cleaning attachments inside drain and sewer pipes. It installs, tests and certifies backflow preventers for homes and businesses, and it offers plumbing inspections of pipes, valves, fixtures and water heaters, which its FAQ suggests for home buyers and owners of older systems. Gas line work is handled under Griggs's master gas fitter card, and the license carries both the Plumbing and Gas Fitting specialties.

The company takes commercial calls as well as residential ones. The footer lists weekday office hours with emergency service available, a one-year parts-and-labor warranty, and a 5% discount for veterans and active military, first responders and seniors.

• Plumbing repairs: leaks, running toilets, low water pressure and damaged pipes
• Water heaters: repair and replacement of tank and tankless units
• Drain cleaning: finding the cause of slow or clogged drains
• Hydro jetting: high-pressure water to clear grease, sludge and buildup
• Flex shaft drain cleaning: a rotating cable for stubborn buildup in drain and sewer lines
• Plumbing inspections: pipes, valves, fixtures and water heaters
• Gas line services: installation and repair under a master gas fitter
• Backflow preventers: installation, testing and certification
• Commercial plumbing: repairs, maintenance and larger jobs for businesses

Known for: Drain clearing with both hydro jetting and flex shaft equipment · Backflow testing and certification for homes and businesses · Gas line work led by a master gas fitter

As published by the business^[2]. Call ahead on holidays.

• The number (804) 292-8980 takes calls and texts, according to the site header. The contact page also has a short form for a free estimate.^[2][3]
• The site lists a one-year warranty on all labor and company-issued parts, so parts you supply yourself may not be covered.^[4]
• If you smell gas, the company's FAQ says to leave the area and call your gas utility or emergency services before calling a plumber.^[4]

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